Victoria Nedza
121 Eastern Avenue, Apt #103, Manchester, NH 03104
OBJECTIVE
To obtain a Technical Writer position in the IT field
RELEVANT COURSEWORK & SKILLS:
· Experienced in Microsoft Office, MS Project, Adobe InDesign, Dreamweaver, Visio, Snag-It applications
· Knowledge of HTML, SQL, Java and Oracle scripting
· 60+ wpm, Proficient in Salesforce and content management systems
· Strong verbal and written communication skills (AP and Chicago Manual Styles)
· Strong attention to detail and exceptional organizational skills
RELEVANT WORK EXPERIENCE:
Assistant Technical Writer, Vette Corporation, Portsmouth, NH
04/2008-04/2009
· Active role in design of Salesforce based application. Evaluated user requests and requirements
· Executed CRM/ERP system documentation and performed user training, improving customer satisfaction
· Proofing of technical documents; revenue reports, forecasting modules, consolidated commission reports and audit package. Launched extension of QC demands, optimizing factory usage
· Collaborated with IT to diagnose server failures and application errors
· Researched, documented and modified software specifications throughout production
Assistant Technical Writer, Miller Engineering & Testing, Manchester, NH
05/2007-01/2008
· Edited Geo-technical and structural engineering reports
o Redrafted proposals; referred to engineering drawings and reports
o Daily interaction with engineers and technicians
Copy Editor and Staff Writer, The Observer (SNHU), Manchester, NH
9/2004-05/2006
· Edited for grammar and clarity
o Wrote monthly op-ed column
Internship, Business NH Magazine, Manchester, NH 09/2005-11/2005
· Generated and implemented article ideas
· Wrote press releases and news briefs
· Conducted online research for telephone survey
EDUCATION:
Southern New Hampshire University, Manchester, NH 09/2004-12/2007
Bachelor of Arts, Creative Writing and English | 
